This policy explains when you can cancel a purchase from Therapyy (therapyy.in) and when you get your money back. It covers our parent guide books, printed copies and ABA parent sessions. All payments are made in Indian Rupees and processed securely by Cashfree Payments.
1. At a Glance
| Purchase | Cancellation | Refund |
|---|---|---|
| Digital book (PDF) | Delivered instantly, so it cannot be cancelled once paid | Only if the book was not delivered, the file does not work, or you were charged twice |
| Printed copy | Free to request; a paid copy can be cancelled until the batch payment deadline | Full refund if cancelled before printing; replacement for damaged or misprinted copies |
| ABA session (group or 1-on-1) | Up to 24 hours before the scheduled date and time | Full refund if cancelled 24 hours or more before; no refund within 24 hours or for a missed session |
| Monthly Training Plan session | Cancel or move up to 24 hours before | The session goes back to your plan; within 24 hours or a missed session counts as used |
| Monthly Training Plan (the month) | No automatic renewal; more time can be requested in My Therapyy | Non-refundable: sessions are to be used within the month; unused sessions do not carry over |
| Session cancelled by us | - | Full refund or a new date, whichever you choose |
2. Digital Books (PDF)
Our parent guide books are digital products. As soon as your payment is confirmed, the book is delivered on screen and by email, with a download link. Because the book is delivered immediately and cannot be returned, a digital book purchase cannot be cancelled and is not refundable once delivered, except in these cases:
- You were charged but did not receive the book, and we cannot fix it within 48 hours of your message
- The file is damaged or will not open, and we cannot send you a working copy
- You were charged more than once for the same order
If your download link has expired or you have lost the email, you do not need a refund: you can get a new link any time from the Resend my book page.
3. Printed Copies
Asking for a printed copy is free. We print in batches. When a batch opens, we email you the price (including delivery) and a private payment link, and you decide whether to pay.
- Before you pay: there is nothing to cancel. If you do not pay by the deadline, your request simply moves to the next batch.
- After you pay, before printing: you can cancel and get a full refund until the payment deadline shown in your batch email. After that deadline the batch goes to the printer.
- After printing has started: the order cannot be cancelled, because each copy is printed for you.
- Damaged, misprinted or wrong book: write to us within 7 days of delivery with a photo of the problem. We will send a replacement free of charge, or refund you in full if a replacement is not possible.
- Not delivered: if your parcel does not arrive within the delivery time given in your dispatch email, contact us and we will trace it, send a new copy, or refund you. If the parcel is returned because the address you gave was wrong or incomplete, we may charge the cost of sending it again.
4. ABA Parent Sessions
This section covers group and 1-on-1 ABA parent sessions, the Initial Assessment and the Monthly Training Plan, booked and paid for on therapyy.in. After you pay, our Behaviour Analyst / ABA Therapist team emails you the date, time and video call link for your session.
4.1 Cancellation by you
- Before a date and time is fixed: you can cancel at any time and get a full refund.
- 24 hours or more before the scheduled date and time: you can cancel and get a full refund. If you would rather move to another date, we will do that instead at no extra cost.
- Less than 24 hours before the scheduled date and time: the session cannot be cancelled and no refund is given, because the slot has been reserved for you and cannot be offered to another family at such short notice.
- Missed session (no-show): if you do not join without telling us at least 24 hours in advance, the session is treated as used and is not refunded.
- Joining late: the session ends at its scheduled time. Time missed by joining late is not refunded or added on.
The 24 hours are counted back from the scheduled start time in Indian Standard Time (IST). For example, for a session at 6:00 pm on Saturday, you must cancel before 6:00 pm on Friday.
4.2 Cancellation or changes by us
- If we cancel or move a session, you can choose a full refund or a new date that suits you.
- If a session cannot go ahead or is cut short because of a technical problem on our side, we will give you a new session or a full refund, whichever you prefer.
4.3 Monthly Training Plan
The Monthly Training Plan is paid one month at a time, in advance. Each month includes a set number of 1-on-1 online sessions (shown when you buy, for example 4 sessions) to be used within that month (for example 35 days). There is no automatic payment: a new month starts only when you renew, and it begins when your current month ends.
- The plan is non-refundable. Once a month is paid, it cannot be cancelled for a refund. Please book and attend all the sessions within the month.
- Cancelling or moving a plan session 24 hours or more before it starts: the session goes back to your plan and you can book another time within the same month in My Therapyy.
- Less than 24 hours before, or a missed session (no-show): the session counts as used.
- Sessions not booked or used by the end of the month do not carry over to the next month and are not refunded.
- Need more time? If illness, travel or something else stops you from using your sessions in time, ask for more days on your plan in My Therapyy (therapyy.in/my) before the month ends. Our team reviews every request and emails you the decision; if approved, the new end date shows in My Therapyy.
- If we cancel a plan session, it goes back to your plan, and if there is no free time left that month we add days to your plan.
4.4 Sessions booked through the Therapyy platform
Therapy sessions booked with an individual therapist using the Therapyy wallet follow the payment and refund rules in Section 7 of our Terms of Service.
5. Free Screening Checks
Our screening checks on therapyy.in are free. No payment is taken, so there is nothing to cancel or refund.
6. Failed or Double Payments
- Money taken but payment failed: if money left your account but your payment shows as failed, your bank or UPI app usually returns it automatically within 5 to 7 working days. If it has not come back after that, write to us with the details and we will follow it up with Cashfree Payments.
- Charged twice: if you were charged more than once for the same order, we refund the extra payment in full as soon as we confirm it.
7. How to Ask for a Refund or Cancellation
Email therapyy.in@gmail.com from the email address you used to buy, and include:
- Your order or booking number (for example TPB-00012 for a book or TSB-00012 for a session), shown in your confirmation email
- Your name and the mobile number used for payment
- What you would like us to do (cancel, refund, replace or reschedule) and the reason
- For damaged printed copies, a photo of the problem
For session cancellations, the time your email reaches us is the time we use to check the 24-hour rule.
8. Refund Timelines
- We reply to every refund or cancellation request within 2 working days.
- Once a refund is approved, we start it within 3 working days.
- Refunds go back to the same payment method you used (UPI, card or net banking), through Cashfree Payments. Depending on your bank, the money usually shows in your account within 5 to 7 working days after we start the refund.
- We do not give refunds in cash or to a different bank account or person.
9. Other Terms
- Coupons and discounts: a refund is for the amount you actually paid. Coupon codes used on a refunded order are not reissued.
- Misuse: we may refuse a refund where we see misuse, for example repeated refund requests after downloading books.
- Your legal rights: nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
- Changes: we may update this policy from time to time. The version shown on this page on the date you paid applies to your purchase.
10. Contact and Grievances
For refunds, cancellations or any complaint about a purchase, email therapyy.in@gmail.com or use our Contact page. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.